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Orders & Delivery

Where is my order?
Open My Orders and select the order to see its live timeline — Confirmed, Packed, Shipped, Out for delivery, Delivered. The page updates itself while you have it open.
Can I change my delivery address after ordering?
Not once the order is packed. If it is still Placed or Confirmed, cancel it from My Orders and reorder with the right address. If it has already shipped, contact us and we will try to redirect it.
How much does delivery cost?
Delivery is free on larger orders and a flat fee below that threshold — the exact amount for your cart is always shown before you pay. See the Shipping policy for current rates.
What is the delivery OTP for?
It confirms the parcel reached you and not someone else. Share it with the delivery partner only when the parcel is in your hands.

How do I cancel an order?
From My Orders, open the order and choose Cancel. This is available free of charge until the order is shipped.
How do I return a product?
Returnable products show their return window on the product page. Within that window, open the order and start a return. Damaged or incorrect items are always returnable and we cover the return shipping — see Returns & Refunds.
When will I get my refund?
We release refunds as soon as a cancellation or return is approved. Card and UPI refunds then take about 5–7 working days to appear, depending on your bank. Cash on Delivery refunds go to your LocalGrow wallet immediately.

Which payment methods can I use?
UPI, credit and debit cards, net banking, and Cash on Delivery where available.
Money was deducted but my order did not go through.
Failed payments are reversed automatically, usually within 5–7 working days. If the order is not in My Orders and the money has not returned after that, contact us with the payment reference.
Are my card details safe?
We never see or store your full card number or CVV — payments are handled entirely by our payment partner. We keep only a reference and the last four digits. See our Privacy policy.

How do I update my profile or addresses?
Go to My Account — Profile Information for your name, and Manage Addresses to add, edit, or set a default address.
How do I delete my account?
Contact us and we will delete your account and personal data, except records we are legally required to keep, such as tax invoices.

How do I start selling?
Register at Become a seller. You will need your GSTIN, PAN, and bank details for payouts.
When do sellers get paid?
Payouts are settled on a regular cycle after delivery is confirmed and the return window closes. Your payout schedule and history appear in the seller dashboard.

For anything about a specific order, open it in My Orders — we can see its full history there and sort it out fastest.